Practical help for the everyday technology challenges faced by businesses, organisations and individuals — from computer troubleshooting and printer problems to email, software, network, security and system support.
Not every ICT problem requires a major project. Many day-to-day problems can be identified, explained and resolved with the right troubleshooting approach.
Technology is part of everyday business. Computers slow down, printers stop responding, emails fail, software needs updating, passwords are forgotten and networks lose connectivity.
This Help Centre is designed as a practical starting point for customers and clients looking for guidance on common ICT needs. Use the topics below to identify the area that best matches your problem.
For issues that require hands-on diagnosis, configuration, installation or professional support, contact Solutiontech Limited for assistance.
Our ICT support can cover a wide range of everyday technology needs, including:
Common Support AreasBrowse the most common areas where customers and clients need day-to-day ICT assistance.
Help identify and troubleshoot common desktop and laptop problems.
Keep computers and operating systems updated and operating reliably.
Troubleshoot printing, scanning and device connection problems.
Get assistance with common business and personal email problems.
Assistance with everyday software installation, configuration and troubleshooting.
Troubleshoot common internet, LAN and wireless connectivity issues.
Basic guidance for protecting devices, accounts and business data.
Help with protecting important business and personal information.
Support for common Microsoft Office and productivity tasks.
Assistance with common user access and workstation account issues.
Help identify common problems with websites and online services.
Basic assistance for phones, tablets and connected business devices.
Guidance for everyday cloud-based business applications and services.
Basic guidance for common technology issues involving security devices and connected systems.
If your problem sounds like one of these, you are in the right place.
Check startup applications, available storage, updates, background processes and other common causes of poor performance.
Check wireless settings, adapter status, network availability, saved network configuration and connectivity.
Check power, connection, printer status, print queue, default printer settings, drivers and network connectivity.
Check connectivity, account settings, passwords, mailbox status, synchronisation and application configuration.
Check updates, compatibility, installation integrity, permissions and whether the application needs repair or reinstallation.
Review available updates, restart requirements, available storage and any error messages before proceeding.
Check network connectivity, permissions, account access and whether the shared resource is available.
Use the approved account recovery process or contact your administrator/support provider for assistance.
Check power, cables, ports, batteries, device settings and whether another device works on the same computer.
Confirm the software source, system requirements, licensing requirements and installation permissions before installing.
Do not click unknown links or open unexpected attachments. Report or escalate the message for security review.
Identify important data, select an appropriate backup destination and establish a regular backup routine.
Search the common questions below to find a starting point for troubleshooting.
Start by checking available storage, restarting the computer, installing pending system updates and reviewing applications that start automatically. If the problem continues, professional troubleshooting may be required.
Check that the printer is powered on and connected. For network printers, confirm the computer is connected to the same network. Also check the printer queue, default printer selection and driver.
Check your internet connection, account sign-in status, mailbox capacity and Outlook connection status. Avoid repeatedly changing account settings if you are unsure of the correct configuration.
Record the error message, restart the computer if appropriate, check available storage and try the update again. Persistent update errors should be investigated before making major system changes.
Yes. Software installation, configuration, troubleshooting and licensing assistance can be discussed with Solutiontech. Always ensure that software is properly licensed and obtained from an appropriate source.
Check whether the problem affects one device or multiple devices. Restarting network equipment may help with some temporary issues. If the problem persists, network configuration or service-provider troubleshooting may be required.
Confirm that you are using the correct account and password and check whether the account recovery process is available. For business-managed accounts, contact the authorised administrator or IT support provider.
Avoid opening suspicious files or links, disconnect the affected device from networks when appropriate, and seek professional assistance. Do not delete evidence or make major changes if an incident may require investigation.
Our support can also cover broader technology requirements depending on your environment and business needs.
Support enquiries relating to computers, servers, devices and technology infrastructure.
Assistance with common server-related support, maintenance and troubleshooting requirements.
Help with common Microsoft 365 access, application and productivity issues.
Help customers understand software products, editions, licensing and installation requirements.
Where appropriate, remote assistance can help diagnose and resolve supported ICT issues.
For problems that require physical inspection, configuration or hands-on assistance.
Never publish passwords, verification codes, product keys or other confidential information on a public website or support form. When requesting assistance, provide only the information necessary for the support team to identify the issue. If a device or account may be compromised, seek professional assistance promptly.
That's okay. ICT problems do not always fit into one category. Contact Solutiontech Limited and explain what is happening. Our team can help identify the problem and recommend the appropriate next step.